Mistakes and Moments of Incompetence are Understandable as long as you are honest
An interesting story about
DreamHost being publicly, brutally honest.
Read the comments, they are funny... it seems that mistakes and moments of incompetence are understandable and even forgivable as long as you are are honest. Keeping your customers in the loop will make them loyal beyond belief.
(via
Seth Godin)
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business ethics,
DreamHost